Terms and Conditions

01Quotes and getting started

Every project starts with a written quote that sets out what is included, the price and an estimated timeline. Work begins once you have accepted the quote and paid the deposit. If something is not in the quote, it is not part of the price until we agree it with you.

02Deposit and payment

We take a 50% deposit before any work begins. The remaining 50% is due when your website launches. Each invoice is payable within 14 days by bank transfer.

Digital Lab is run by a sole trader and is not currently registered for VAT, so no VAT is added to our prices.

03If a payment is late

We are flexible, and we ask for good communication in return. If you are going to be late with a payment, tell us and we will agree a plan. If an invoice stays unpaid and we hear nothing, we may pause work on the project until it is sorted out.

04Cancelling and the deposit

You can cancel a project at any time by telling us. The deposit may be refunded in part: we work out how much work has been done up to that point and keep the fair share for it. The unused part of the deposit is returned to you.

05Revisions

Two rounds of revisions are included in the price. We are flexible, and a small extra tweak is not going to be an issue. Larger changes that go beyond the agreed scope are quoted and agreed in writing before we start them, so there are no surprises on the invoice.

06Content, images and your responsibilities

Who provides the text and images is agreed with you at the quote stage. We can write the content for you and supply stock or AI-generated images, as long as that is agreed in advance. If you supply your own text, photos or logos, you confirm that you have the right to use them.

07Timelines

Timelines in a quote are estimates. We always try our best to keep to them, but a project depends on feedback, content and approvals from you. If we are waiting on you, the timeline moves with it.

08Who owns the website

Once the final payment has been made, you own your website. Third-party themes, plugins, fonts and stock images stay under their own licences. Unless you ask us not to, we may show the finished site in our portfolio and case studies.

09Hosting and domains

For most projects the first year of hosting is included in the price, although this depends on the size of the project and is stated in your quote. After that, we tell you the renewal price before it is due. Your quote also makes clear who registers and renews your domain name.

You can cancel hosting by giving us 60 days' notice.

10If you leave

If you decide to move your website elsewhere, we hand over your files and database. There is no fee for this.

11Support after launch

For 30 days after launch, we fix any bugs or errors in the work we built, at no charge. Changes and additions after that, and changes that are not bugs, are quoted before we start.

12SEO and advertising

We build and optimise websites using good practice, but search engines decide rankings, not us. We do not guarantee specific rankings, positions, traffic or results from SEO or advertising.

13Liability

Nothing in these terms limits any liability that cannot be limited by law. Beyond that, our liability for any one project is limited to the fees you paid us for that project.

14Problems and complaints

If something is not right, talk to us first by phone, WhatsApp, email ([email protected]) or the contact form. Most issues are solved quickly in a conversation. These terms are governed by the laws of Ireland.

15Your data and changes to these terms

How we handle personal data is explained in our Privacy Policy. We may update these terms from time to time; the version on this page when you accept your quote applies to your project.